Refunds and shippings

REFUNDS 
 

Total 100% 100% re-ship  if the order arrives damaged or is lost

Note: In case of cancellation of the order, the money will be refunded by the same method of payment used for the purchase, unless by express coordination.

LAW AND REGULATIONS:

The client must know the restrictions and prohibitions of the products in their country. In no way, mochikashop.com will be responsible for any incident with Postal Service of the destination country or customs authorities of the destination country. If restrictions exist, Izipay Payments will not return or refund the price paid.

ORDERS DAMAGED

In case the shipment has suffered damages during the transport to the Destiny Country , the customer will have to communicate this situation to mochikashop.com before the 48 later hours to his reception. In this case, mochikashop.com will initiate the procedure of claim to the transport company to replace the merchandise damaged without additional charge to the client.

The customer will have right to the resend of the product without additional cost including the expenses shipment once the product has been given back to our facilities and the incidence has been verified.
 

TIME OF RE-SHIPMENT

The shipping time can vary based on the shipment category if the order were sent outside Peru. For products in stock, the habitual shipping time for  abroad of 3 to 5 days. In any case, the shipment is processed as soon as possible .

It will be come to realise a unique shipment when it is available all the product to give back, except in case the customer indicates to us the opposite. However, mochikashop.com reserves the right to send the orders of form fragmented without additional cost for the customer.
For those products that are not in stock , the customer will be facilitated to by means of electronic mail the approximate manufacturing time that the manufacturer or supplier has communicated to us and he will stay informed of any variation that can arise from this term.

 SHIPPINGS

  International orders will be sent them from Peru through DHL Express Shipments . This way allows to assure the Order will arrive definitively to its destiny without no type of fraud, reducing the bureaucratic proceedings and the high logistic costs and of transport. The Shipping Cost is automatically calculated by weight  by our shop

SHIPPING SERVICE AND ARRIVAL TIME : 

DHL SHIPPING COST ( FASTER SHIPMENTS ) :
 

1.- To United States , Canada , Mexico , South America   : 6 Days 

2.- Europa , Oceania , Asia and Rest of the World              : 8 Days 

ACCEPTANCE OF POLICIES

If the customer or the user accept our policies of refunds and Re-Shipments offered through our site mochikashop.com, it means that he has read, understood and accepted in express form the set out terms before. It will also be understood that whenever the customer or user accedes to the site, he accepts of form express the effective norms of privacy. If he is not in agreement with our politic , the client will not have to provide any personal information, nor to use our service because he is not obligued to do it.